FirstBank Puerto Rico
Santurce, PR · Owner: First Bcorp
$19.2B
total assets, June 30, 2026
$19.2B
total assets, June 30, 2026
FirstBank Puerto Rico is a state nonmember bank based in Santurce, PR, owned by First Bcorp. As of June 30, 2026 it held $19.2 billion in assets and $16.9 billion in deposits; assets were up 1.7% from a year before. It has 73 branches in 3 states.
Updated Oct 11, 2026 · numbers as of June 30, 2026
This bank was rescued with outside help
- Rescued on
- Nov 20, 1981
- Assets
- -
- Deposits
- -
- Estimated cost
- Not known
- How
- First FSB, Santurce, PR
Total assets
$19.2B
+1.7% in a year · +0.8% in a quarter
Deposits
$16.9B
+1.8% in a year · +1.5% in a quarter
Loans
$13.3B
+3.1% in a year · +1.3% in a quarter
Profit so far
$181M
Jan 1 to Jun 30, 2026 · +16.8% in a year
Capital ratio
11.54%
+0.42 pts in a year
Return on assets
1.89%
+0.27 pts in a year
Facts
- Type
- State nonmember bank
- Head office
- 1519 Ave Ponce De Leon, Santurce, PR, 00909
- County
- San Juan
- Holding company
- First Bcorp
- Established
- Jan 17, 1949
- Employees
- 3,173
- Branches
- 73 in 3 states
- Website
- www.1firstbank.com
- Id
- b30387
Quarter by quarter
March 31, 1984 to June 30, 2026
Assets, deposits and loans
Each quarter end, US dollars
Profit by quarter
Net income of each quarter, the last 12
Ratios
Percent. Return on assets and net interest margin are yearly rates.
Branches
73 offices as of June 30, 2026, holding $16.6 billion in deposits
Branch map
Every branch, sized by its deposits
| State | Branches | Deposits | Share |
|---|---|---|---|
| Puerto Rico | 57 | $13.5B | 81.3% |
| Florida | 9 | $2.0B | 11.8% |
| VI | 7 | $1.2B | 6.9% |
| Largest branches | Place | Deposits |
|---|---|---|
| Firstbank Puerto Rico (main office) | Santurce, PR | $2.6B |
| Hato Rey Branch | San Juan, PR | $1.3B |
| Waterford Way Branch | Miami, FL | $1.1B |
| Waterfront Branch | Charlotte Amalie, VI | $617M |
| Plaza Las Americas Branch | Hato Rey, PR | $397M |
| San Patricio Branch | Guaynabo, PR | $388M |
| Prime Branch | San Juan, PR | $354M |
| Plaza Carolina Branch | Carolina, PR | $344M |
| Cayey Branch | Cayey, PR | $340M |
| Plaza Del Caribe Branch | Ponce, PR | $338M |
Consumer complaints
Complaints consumers sent about FirstBank Puerto Rico, 12 months to Sep 2026
Last 12 months
94
+30.6% vs the 12 months before
Closed with relief
1.1%
Money back: 1.1%
Answered on time
100.0%
4 still in progress
Most common product
Credit reports
29% of its complaints
Complaints per month
Hover a month for the count
By product
12 months to Sep 2026
| Top issues | Complaints | Share | Relief |
|---|---|---|---|
| Incorrect information on your report | 25 | 26.6% | 0.0% |
| Managing an account | 17 | 18.1% | 0.0% |
| Trouble during payment process | 11 | 11.7% | 0.0% |
| Problems at the end of the loan or lease | 5 | 5.3% | 0.0% |
| Closing on a mortgage | 3 | 3.2% | 0.0% |
| Problem with a company's investigation into an existing problem | 3 | 3.2% | 0.0% |
| Closing an account | 2 | 2.1% | 0.0% |
| Managing the loan or lease | 2 | 2.1% | 0.0% |
Counted under Firstbank Puerto Rico. Counts depend on company size: large companies get more complaints. The newest month is partial.
Related pages
Questions and answers
How big is FirstBank Puerto Rico?
$19.2 billion in total assets and $16.9 billion in deposits as of June 30, 2026, with assets up 1.7% from a year before. Its loans were $13.3 billion.
How many branches does FirstBank Puerto Rico have?
73 branches in 3 states as of June 30, 2026. The most deposits are in Puerto Rico ($13.5 billion).
Is FirstBank Puerto Rico profitable?
Yes: it earned $181.1 million from January 1 to June 30, 2026 (up 16.8% from the same months a year before). Its return on assets was 1.89% a year; about 1% is typical.
Who owns FirstBank Puerto Rico?
FirstBank Puerto Rico is owned by First Bcorp, its holding company.
How many consumer complaints does FirstBank Puerto Rico get?
94 complaints in the 12 months to Sep 2026, up 30.6% from the 12 months before. 1% of closed complaints ended with relief, and 100.0% were answered on time.
Official public data from the reports every insured bank files each quarter. Profit so far runs from January 1 to the quarter end. Branch deposits are counted once a year, as of June 30. New quarters appear about two months after the quarter ends.