Acorn Stairlifts Recalls Motorized Stair Lifts Due to Fall Hazard
Recall 15189 · Jul 21, 2015 · Acorn Stairlifts
34,500
units affected
34,500
units affected
Facts
- Recall number
- 15189
- Date
- Jul 21, 2015
- Company
- Acorn Stairlifts
- Units affected
- 34,500
- Product
- Motorized stair lifts
- Product type
- Elevators
- Remedy
- Repair
- Hazard
- Falls
The product
This recall involves Acorn brand motorized stair lifts with the model name Acorn Superglide 120. The stair lifts are mechanical chairs that are installed on residential staircases to transport people with reduced mobility up and down stairs. The following versions of the Acorn Superglide 120 are being recalled: Acorn 120 Stairlift, Acorn 120 Outdoor Stairlift, Acorn 120 Superglide Stairlift, Acorn Outdoor Stairlift, and Acorn Slimline Stairlift. The recalled stair lifts were manufactured between March 2007 and March 2011 and have serial numbers between 110101209781 and 110202352678. For all of the recalled stair lifts, the name "Acorn Superglide 120" and the serial numbers are located on a silver label on the stair lift's carriage body cover and on the underside of the steel footrest.
What can happen
The stair lift's seat post can separate from the main seat support, posing a fall hazard.
The fix
Consumers should immediately contact Acorn for a free in-home repair. Until the stair lift is repaired, consumers should consider whether to continue using the stair lift based on their ability to safely use the stairs unaided. If a consumer is able to use the stairs safely, then he or she should not use the lift until it is repaired.
Incidents and where it was sold
- Incidents
- Acorn received two reports of incidents of the seat post separating from the main seat support and resulted in deaths in the United Kingdom. There have been no reports of incidents or injuries in the United States.
- Sold at
- Acorn Stairlifts and Acorn Stairlifts' authorized dealers nationwide from March 2007 to December 2011 for about $3,400.
Related pages
Questions and answers
What should I do with the recalled motorized stair lifts?
Consumers should immediately contact Acorn for a free in-home repair. Until the stair lift is repaired, consumers should consider whether to continue using the stair lift based on their ability to safely use the stairs unaided. If a consumer is able to use the stairs safely, then he or she should not use the lift.
What is the hazard?
The stair lift's seat post can separate from the main seat support, posing a fall hazard.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.