AmesburyTruth Recalls Ashland Casement Window Hinge Tracks Due to Impact Injury Hazard
Recall 25212 · Apr 3, 2025 · AmesburyTruth
200,000
units affected
200,000
units affected
Facts
- Recall number
- 25212
- Date
- Apr 3, 2025
- Company
- AmesburyTruth
- Units affected
- 200,000
- Product
- Ashland 10-inch and 14-inch two-bar casement window hinge tracks
- Remedy
- Replacement
- Hazard
- Falls
The product
This recall involves Ashland 10-inch and 14-inch two-bar right-hand and left-hand casement window hinge tracks installed in windows to allow the windows to be cranked opened and closed. The casement window hinge tracks include part numbers 2003558, 2003559, 2004271 and 2004272. These products can be identified by locating "R10," "L10," "R14" or "L14" located on the face of the casement window hinge track. These hinge tracks were manufactured and sold to residential and commercial window manufacturers in boxes dated April 2024 through December 2024.
What can happen
The metal sliding arm can disengage from the hinge track causing the window sash to fall, posing an impact injury hazard to consumers.
The fix
Consumers should leave windows in the closed and locked positions and immediately contact AmesburyTruth to coordinate a free window inspection by a professional, who will install free replacement hinge tracks for those with a manufacturing defect.
Incidents and where it was sold
- Incidents
- The firm has received two reported incidents involving a window sliding arm becoming disengaged from the hinge tracks. No injuries have been reported.
- Sold at
- AmesburyTruth to various window manufacturers or service parts providers nationwide from April 2024 through January 2025 for about $2.
Related pages
Questions and answers
What should I do with the recalled ashland 10-inch and 14-inch two-bar casement window hinge tracks?
Consumers should leave windows in the closed and locked positions and immediately contact AmesburyTruth to coordinate a free window inspection by a professional, who will install free replacement hinge tracks for those with a manufacturing defect.
What is the hazard?
The metal sliding arm can disengage from the hinge track causing the window sash to fall, posing an impact injury hazard to consumers.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.