Anticimex Recalls SMART Connect Mini Devices Due to Fire and Injury Hazards (Recall Alert)
Recall 21716 · Dec 31, 2020 · Anticimex
2,750
units affected
2,750
units affected
Facts
- Recall number
- 21716
- Date
- Dec 31, 2020
- Company
- Anticimex
- Units affected
- 2,750
- Product
- SMART Connect Mini Devices
- Remedy
- Replacement
- Hazard
- Fire
The product
This recall involves the SMART Connect Mini Devices, which serve as a communication hub connecting a system of digital pest control units. The device is a white, plastic-covered unit mounted to the wall and was connected to a power source and wireless network by licensed pest control technicians. The model number 300 110 Rev. C is located on the back of the device.
What can happen
The device's power supply can overheat while charging, and cause the plastic enclosure to fly off, posing fire and injury hazards.
The fix
Consumers should immediately stop using the recalled devices and should not unplug their installed devices until they are contacted by Anticimex to schedule a removal appointment and provide further instructions. The replacement and installation of the new device will be free of charge. Anticimex is directly contacting all known purchasers.
Incidents and where it was sold
- Incidents
- The firm has one report of a voltage regulator failure resulting in battery cell failure in a device at an Anticimex facility. No injuries have been reported.
- Sold at
- The recalled SMART Connect Mini Devices were not sold in stores or online. They were installed as part of Anticimex's pest control service monitoring from March 2020 through October 2020 for between $15 and $45 per month.
Related pages
Questions and answers
What should I do with the recalled smart connect mini devices?
Consumers should immediately stop using the recalled devices and should not unplug their installed devices until they are contacted by Anticimex to schedule a removal appointment and provide further instructions. The replacement and installation of the new device will be free of charge. Anticimex is directly.
What is the hazard?
The device's power supply can overheat while charging, and cause the plastic enclosure to fly off, posing fire and injury hazards.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.