Apollo Recalls Electric Scooters Due to Fall and Injury Hazards
Recall 25402 · Jul 24, 2025 · Apollo
790
units affected
790
units affected
Facts
- Recall number
- 25402
- Date
- Jul 24, 2025
- Company
- Apollo
- Units affected
- 790
- Product
- Apollo City Model Year 2024 Electric Scooters
- Remedy
- Replacement
- Hazard
- Falls
The product
This recall involves certain serial numbers of Apollo City 2024 model year electric scooters. The dual-motor scooters have top speeds of 32 miles per hour. The scooters have a gray exterior with a headlight and rear brake light. "Apollo" is printed on the stem of the scooter and "Apollo City" is displayed on the rear left side of the grip tape on the deck of the scooter. The affected serial numbers range from 4202240300001 to 4202240301236 and 4202240400001 to 4202240400764. The serial number is located on the bottom of the scooter deck. Consumers can also find their serial number using the Apollo App.
What can happen
The weld line on the electric scooter can crack, causing the stem to break and posing fall and injury hazards.
The fix
Consumers should immediately stop using the recalled scooters and contact Apollo for a free replacement stem. To participate in the recall, please go to https://apolloscooters.co/pages/apollo-city/recall and fill out the online form. Apollo is recommending that all consumers take their scooters to a service repair location so they can replace the stem on the recalled scooter free of charge. Consumers can go to https://apolloscooters.co/pages/locations-near-you to find the closest service repair location.
Incidents and where it was sold
- Incidents
- The firm has received 10 reports of the weld cracking on the stem of the scooter, including four riders who reported coming off the scooter; one reported injury including abrasions.
- Sold at
- Best Buy stores nationwide and online at Apolloscooters.co, Amazon.com and BestBuy.com between June 2024 through April 2025 for about $1,800.
Related pages
Questions and answers
What should I do with the recalled apollo city model year 2024 electric scooters?
Consumers should immediately stop using the recalled scooters and contact Apollo for a free replacement stem. To participate in the recall, please go to https://apolloscooters.co/pages/apollo-city/recall and fill out the online form. Apollo is recommending that all consumers take their scooters to a service repair.
What is the hazard?
The weld line on the electric scooter can crack, causing the stem to break and posing fall and injury hazards.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.