Apollo Recalls Phantom Electric Scooters Due to Fall and Injury Hazards
Recall 23270 · Aug 31, 2023 · Apollo
3,900
units affected
3,900
units affected
Facts
- Recall number
- 23270
- Date
- Aug 31, 2023
- Company
- Apollo
- Units affected
- 3,900
- Product
- Apollo Phantom Electric Scooters
- Remedy
- Repair
- Hazard
- Falls
The product
This recall involves the Apollo Phantom V1, V2 and 60V Electric Scooters models. The scooter has one stem bolt that connects the stem of the scooter with the front suspension and wheel assembly. "Apollo" is printed on the stem of the scooter and "Apollo Phantom" is displayed on the rear left side of the grip tape on the deck of the scooter. "Apollo Phantom" is also listed on the bottom of the scooter with the model year.
What can happen
The bolt on the electric scooter can come loose causing the suspension and wheel assembly to separate, posing fall and injury hazards.
The fix
Consumers should immediately stop using the recalled scooters and contact Apollo for a free replacement bolt to repair the scooter. The firm will send instructions with a video link demonstrating how consumers can install the new bolt on their scooter at home. Apollo will also make its servicing and partner locations available to any customers to have the bolt replaced or tightened free of charge. Apollo is contacting all known purchasers directly.
Incidents and where it was sold
- Incidents
- The firm has received seven reports of the bolt breaking resulting in the stem detaching or loosening, including three injuries of bruising, cuts and abrasions.
- Sold at
- Apolloscooters.com, Fluidfreeride.com, Justride.com, Adventuresportsusa.com and Allelectricmotion.com from June 2021 through May 2023 for between $2,000 and $2,500.
Related pages
Questions and answers
What should I do with the recalled apollo phantom electric scooters?
Consumers should immediately stop using the recalled scooters and contact Apollo for a free replacement bolt to repair the scooter. The firm will send instructions with a video link demonstrating how consumers can install the new bolt on their scooter at home. Apollo will also make its servicing and partner locations.
What is the hazard?
The bolt on the electric scooter can come loose causing the suspension and wheel assembly to separate, posing fall and injury hazards.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.