Asurion Recalls Counterfeit BlackBerry-branded Batteries Due to Burn and Fire Hazards
Recall 10752 · Aug 10, 2010 · Asurion
470,000
units affected
470,000
units affected
Facts
- Recall number
- 10752
- Date
- Aug 10, 2010
- Company
- Asurion
- Units affected
- 470,000
- Product
- Counterfeit BlackBerry®-branded cell phone batteries in refurbished devices
- Product type
- Adapter/Power Supply/Charger/Battery
- Hazard
- Fire
The product
This recall involves only BlackBerry®-branded batteries provided with refurbished Blackberry®-branded devices. The refurbished devices were sent to consumers by Asurion through a handset protection program. The batteries were used across virtually all models of refurbished BlackBerry devices distributed by Asurion prior to November 1, 2009. Genuine Blackberry-branded batteries are not included in this recall. No other Asurion or BlackBerry products are involved in this recall.
What can happen
The counterfeit batteries can overheat, posing burn and fire hazards.
The fix
Consumers who received refurbished BlackBerry devices through Asurion prior to November 1, 2009 should immediately stop using the product and contact Asurion for a replacement product. Asurion is directly contacting known consumers with the affected batteries to notify them of this recall.
Incidents and where it was sold
- Incidents
- Asurion has received two reports of counterfeit BlackBerry®-branded batteries overheating, causing minor burns to a consumer's finger and minor property damage to a sofa and car seat.
- Sold at
- Asurion, as part of their handset protection claim program nationwide from March 2004 through October 2009.
Related pages
Questions and answers
What should I do with the recalled counterfeit blackberry®-branded cell phone batteries in refurbished devices?
Consumers who received refurbished BlackBerry devices through Asurion prior to November 1, 2009 should immediately stop using the product and contact Asurion for a replacement product. Asurion is directly contacting known consumers with the affected batteries to notify them of this recall.
What is the hazard?
The counterfeit batteries can overheat, posing burn and fire hazards.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.