ASUS Computer International Recalls ASUS ROG Maximus Z690 Hero Motherboards Due to Fire and Burn Hazards
Recall 22201 · Aug 18, 2022 · ASUS Computer International
10,000
units affected
10,000
units affected
Facts
- Recall number
- 22201
- Date
- Aug 18, 2022
- Company
- ASUS Computer International
- Units affected
- 10,000
- Product
- ASUS ROG Maximus Z690 Hero Motherboards
- Remedy
- Replacement
- Hazard
- Fire
The product
This recall involves ASUS ROG Maximus Z690 Hero computer motherboards sold separately for computers. The recalled motherboards have part number 90MB18E0-MVAAY0. Affected units have a serial number that starts with MA, MB, and MC, which indicates the manufacture year in 2021. The part number is located next to the 24-pin power connector on a white label on the bottom side of the motherboard and on the packaging. Detailed instructions to determine if the motherboard is included in this recall can be found on the firm's website at https://www.asus.com/support/rog-maximus-z690-hero-checking.
What can happen
A capacitor on the motherboard was installed in a reverse position which can lead to a short circuit, overheating or melting, posing fire and burn hazards.
The fix
Consumers should immediately stop using the recalled motherboard and visit https://www.asus.com/us/site/recalls for instruction on how to return the product for a free replacement, including shipping.
Incidents and where it was sold
- Incidents
- ASUS Computer International has received 10 reports of the motherboards overheating and melting. No injuries have been reported.
- Sold at
- Best Buy and Micro Center stores nationwide and online at Newegg and Amazon.com from October 2021 through December 2021 for about $600.
Related pages
Questions and answers
What should I do with the recalled asus rog maximus z690 hero motherboards?
Consumers should immediately stop using the recalled motherboard and visit https://www.asus.com/us/site/recalls for instruction on how to return the product for a free replacement, including shipping.
What is the hazard?
A capacitor on the motherboard was installed in a reverse position which can lead to a short circuit, overheating or melting, posing fire and burn hazards.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.