BISSELL Recalls Cordless Multi-Surface Wet Dry Vacuums Due to Fire Hazard
Recall 23091 · Jan 12, 2023 · Bissell
61,000
units affected
61,000
units affected
Facts
- Recall number
- 23091
- Date
- Jan 12, 2023
- Company
- Bissell
- Units affected
- 61,000
- Product
- BISSELL® Cordless Multi-Surface Wet Dry Vacuums Models 2551, 2551W and 25519
- Remedy
- Repair
- Hazard
- Fire
The product
This recall involves BISSELL Cordless Multi-Surface Wet Dry Vacuum models 2551, 2551W and 25519. "BISSELL" is printed on the foot of the product. The model numbers are visible when the clean water tank is removed.
What can happen
The circuit board inside the vacuum's battery pack can overheat and smoke, posing a fire hazard.
The fix
Consumers should immediately stop using the recalled vacuums and contact BISSELL for a free battery pack replacement. Consumers can either take the product to a local BISSELL authorized service center for a free battery pack replacement or schedule a free in-home repair visit from an authorized BISSELL service technician to replace the existing battery pack.
Incidents and where it was sold
- Incidents
- BISSELL has received 66 reports of the vacuum smoking and emitting a burning odor; including five reports of the battery pack catching on fire, three of which resulted in minor property damage and one resulting in a burn injury.
- Sold at
- Walmart stores nationwide and online at www.bissell.com, www.walmart.com, www.qvc.com, www.amazon.com, www.costco.com, www.fingerhut.com, www.acehardware.com, www.kohls.com, and www.wayfair.com from January 2019 through November 2022 for about $360.
Related pages
Questions and answers
What should I do with the recalled bissell® cordless multi-surface wet dry vacuums models 2551, 2551w and 25519?
Consumers should immediately stop using the recalled vacuums and contact BISSELL for a free battery pack replacement. Consumers can either take the product to a local BISSELL authorized service center for a free battery pack replacement or schedule a free in-home repair visit from an authorized BISSELL service.
What is the hazard?
The circuit board inside the vacuum's battery pack can overheat and smoke, posing a fire hazard.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.