Bose Recalls EdgeMax® and FreeSpace® Loudspeakers Due to Injury Hazard (Recall Alert)
Recall 19760 · Jul 10, 2019 · Bose
77,500
units affected
77,500
units affected
Facts
- Recall number
- 19760
- Date
- Jul 10, 2019
- Company
- Bose
- Units affected
- 77,500
- Product
- Professional use flush and surface mount loudspeakers
- Remedy
- Repair, Replacement
- Hazard
- Falls
The product
This recall involves FreeSpace DS40F in-ceiling/flush-mount loudspeakers manufactured before August 13, 2018, and all FreeSpace and EdgeMax in-ceiling/flush-mount loudspeakers installed in commercial cooking environments. The loudspeakers were sold in black and white colors with "Bose" engraved on the front of them. Model numbers and the date of manufacturing can be found on the label on the back of the loudspeaker. These professional loudspeakers were sold by Bose through authorized Bose resellers to commercial purchasers, not at retail to consumers, although affected loudspeakers may have been installed in commercial spaces open to the public. These names and model numbers are included in the recall. PRODUCT NAME PHOTO RECALLED MODEL NUMBERS/ SKUs BOSE EdgeMax EM90/EM180 (In-ceiling/Flush-mount) 777189-0210 778844-0210 BOSE FreeSpace DS 16F 352419-0210 43053 43054 52123 29384 31945 40153 29383 40152 29685 35173 29385 31946 BOSE FreeSpace DS 16S/SE 40786 40785 52092 726793-0110 726793-0210 352416-0110 352416-0210 40783 52090 40784 52091 BOSE FreeSpace DS 40F 312278-0231 321278-0251 321278-0250 321278-025R 321278-0131 321278-0120 321278-0140 321278-0220 321278-0240 321278-024R 321278-0110 321278-0130 321278-013R 321278-0210 321278-0230 321278-023R BOSE FreeSpace DS 40SE 726792-0110 726792-0210 321279-0150 321279-0250 321279-0110 321279-011R 321279-0120 321279-0220 321279-0210 321279-021R 321279-0130 321279-0230 BOSE FreeSpace DS 100F 40804 40805 52095 352421-0210 BOSE...
What can happen
The loudspeaker's mounting components can break causing the speakers to dislodge and fall from its installed location, posing an injury hazard.
The fix
Stop using the recalled loudspeakers immediately and contact Bose for instructions on receiving a free replacement or free safety cables. Bose is contacting all known purchasers directly.
Incidents and where it was sold
- Incidents
- The firm has received nine reports in the U.S. of speakers dislodging or falling from their installed locations, including one report of minor injuries.
- Sold at
- Authorized Bose distributors nationwide. EdgeMax models were sold between August 2017 and January 2019 for about $400. FreeSpace DS 16 models were sold between February 2002 and January 2019 for between $65 and $95.
Related pages
Questions and answers
What should I do with the recalled professional use flush and surface mount loudspeakers?
Stop using the recalled loudspeakers immediately and contact Bose for instructions on receiving a free replacement or free safety cables. Bose is contacting all known purchasers directly.
What is the hazard?
The loudspeaker's mounting components can break causing the speakers to dislodge and fall from its installed location, posing an injury hazard.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.