Cane Creek Recalls Bicycle Shocks Due to Risk of Injury
Recall 15013 · Oct 29, 2014 · Cane Creek
5,000
units affected
5,000
units affected
Facts
- Recall number
- 15013
- Date
- Oct 29, 2014
- Company
- Cane Creek
- Units affected
- 5,000
- Product
- DBINLINE Rear Shock
- Product type
- Bicycles and Bicycle Accessories
- Remedy
- Repair
- Hazard
- Electric shock
The product
This recall involves Cane Creek Cycling Components DBINLINE bicycle rear shock absorbers. The shocks are marked with graphics that incorrectly identify the adjustment directions for High Speed Rebound (HSR) damping. HSR on the shock is decreased by turning the adjuster counter-clockwise and increased by turning it clockwise. The incorrect graphics present the opposite; that is, the plus(+) and minus(-) symbols are switched. The consumer can be misled or confused when adjusting HSR on these shocks. The shocks come in black anodized aluminum with the words "INLINE" marked on the air can portion of the shock and are attached to a full-suspension mountain bike frame. Recalled products have a serial number on the underside of the top valve body in the following ranges: AA00002 - AA07304 and SA00077 - SA03926. The shocks were sold separately and were sold with the following mountain bikes: 2015 Alutech - Tofane 2015 Banshee - Phantom and Spitfire 2015 Bianchi - Methanol 29 2015 Canyon - Spectral 140 - 27.5 and 29; and Strive CF 2015 Ghost - AMR Riot 130 2015 Guerilla - Gravity Megatrail 2015 Ibis - Ripley 29 2015 Intense - Tracer, Carbine 29 and Spyder 29 Comp 2015 Knolly - Warden 2015 Nicolai - Helius 2015 Norco - Sight Carbon 7.1 2015 Nukeproof - Mega TR 2015 Orange - Five and Five 29 2015 Specialized - Enduro 650B and 29
What can happen
The shock absorber is marked with graphics that incorrectly identify the adjustment directions for High Speed Rebound (HSR) damping. Following these directions will cause unexpected behavior by a bike's suspension and pose a fall hazard to a rider.
The fix
Consumers should immediately stop using the product and contact Cane Creek for a repair decal kit to correct the HSR adjustment markings on affected product.
Incidents and where it was sold
- Incidents
- Cane Creek has received four complaints from customers, one of which involved a report of injury with bruises in the midsection.
- Sold at
- Distributors and retailers globally from May 2014 through September 2014 for about $495 each or included in the price of the bike.
Related pages
Questions and answers
What should I do with the recalled dbinline rear shock?
Consumers should immediately stop using the product and contact Cane Creek for a repair decal kit to correct the HSR adjustment markings on affected product.
What is the hazard?
The shock absorber is marked with graphics that incorrectly identify the adjustment directions for High Speed Rebound (HSR) damping. Following these directions will cause unexpected behavior by a bike's suspension and pose a fall hazard to a rider.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.