Cannondale Recalls Tesoro Neo X Speed Electric Bicycles Due to Fall and Injury Hazards
Recall 23169 · Mar 30, 2023 · Cannondale
75
units affected
75
units affected
Facts
- Recall number
- 23169
- Date
- Mar 30, 2023
- Company
- Cannondale
- Units affected
- 75
- Product
- Cannondale Tesoro Neo X Speed Electric Bicycles
- Remedy
- Repair
- Hazard
- Falls
The product
This recall involves the Cannondale Tesoro Neo X Speed electric bicycles (e-bikes). The e-bikes have an electric assist motor and are equipped with a horn, mirror, headlights and brake lights. "Cannondale" is printed on the sides of the top tube of the bicycle frame and on the sides of the seat. The e-bikes are gray with reflective accents on the frame, and tires and were sold in sizes small, medium, large and extra-large.
What can happen
The bicycles do not meet the U.S. safety standard; the hand brakes are configured in accordance with the European safety standard which is reversed from the U.S. safety standard, posing fall and injury hazards to the rider.
The fix
Consumers should immediately stop using the recalled bicycles and contact Cannondale for instructions on how to receive a free repair. Cannondale is contacting all known purchasers directly.
Incidents and where it was sold
- Incidents
- None reported
- Sold at
- Authorized Cannondale dealers nationwide during September 2022 for about $5,500.
Related pages
Questions and answers
What should I do with the recalled cannondale tesoro neo x speed electric bicycles?
Consumers should immediately stop using the recalled bicycles and contact Cannondale for instructions on how to receive a free repair. Cannondale is contacting all known purchasers directly.
What is the hazard?
The bicycles do not meet the U.S. safety standard; the hand brakes are configured in accordance with the European safety standard which is reversed from the U.S. safety standard, posing fall and injury hazards to the rider.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.