Canyon Recalls Mountain Bikes Due to Crash Hazard (Recall Alert)
Recall 19704 · Oct 10, 2018 · Canyon
820
units affected
820
units affected
Facts
- Recall number
- 19704
- Date
- Oct 10, 2018
- Company
- Canyon
- Units affected
- 820
- Product
- Mountain bikes
- Remedy
- Repair
- Hazard
- Crash risk
The product
This recall involves model year 2018 Canyon Spectral full-suspension mountain bikes with aluminum chainstays. The bicycle's chainstays are the aluminum tubes that run from the bottom bracket to the axle of the rear wheel. They were sold in black/red, black/blue, gray/orange, red, and black. Canyon is printed on the downtube. Spectral is printed on the top tube. The recalled women and men's mountain bikes have the following models numbers: M71 Spectral CF 9.0 PRO, M71 Spectral CF 8.0, M53 Spectral AL 6.0, M74 Spectral WMN CF 7.0, M50 Spectral WMN 6.0. The model number is printed in the purchase documents.
What can happen
The chainstays can crack, which can lead to failure of the chainstay, rear wheel detachment and loss of control, posing a crash hazard.
The fix
Consumers should immediately stop using the recalled mountain bikes and contact Canyon to receive free replacement and installation of chainstays. Canyon is contacting all known purchasers directly.
Incidents and where it was sold
- Incidents
- The firm is aware of 20 chainstays cracking which could lead to failures. No injuries have been reported.
- Sold at
- Exclusively online at Canyon's website, www.canyon.com, from December 2017 through June 2018 for between $2,400 and $4,500.
Related pages
Questions and answers
What should I do with the recalled mountain bikes?
Consumers should immediately stop using the recalled mountain bikes and contact Canyon to receive free replacement and installation of chainstays. Canyon is contacting all known purchasers directly.
What is the hazard?
The chainstays can crack, which can lead to failure of the chainstay, rear wheel detachment and loss of control, posing a crash hazard.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.