Carrier Recalls Carrier- and Bryant-Branded Heat Pumps Due to Fire Hazard
Recall 20009 · Oct 10, 2019 · Carrier
5,350
units affected
5,350
units affected
Facts
- Recall number
- 20009
- Date
- Oct 10, 2019
- Company
- Carrier
- Units affected
- 5,350
- Product
- Carrier- and Bryant-branded 1.5-ton multi-zone, 4-ton multi zone and 4-ton single-zone ductless heat pumps
- Remedy
- Repair
- Hazard
- Fire
The product
This recall involves Carrier- and Bryant-branded 1.5-ton multi-zone, 4-ton multi-zone and 4-ton single-zone ductless heat pump outdoor units. The units are used for cooling and heating homes and light commercial facilities. The model number and product number can be found on the nameplate/rating plate on the side of the units. The recalled models and product numbers are: Brand Product Model Number Product Number Carrier 1.5-ton multi-zone 38MGQC18---3 38MGQC18---301-- 4-ton multi-zone 38MGQF48---3 38MGQF48---301-- 4-ton single-zone 38MBQB48---3 38MBQB48--301-- Bryant 1.5-ton multi-zone 538TEQ018RCMA 538TEQ018RCMAAAA 4-ton multi-zone 538TEQ048RFMA 538TEQ048RFMAAAA 4-ton single-zone 538REQ048RBMA 538REQ048RBMAAAA
What can happen
The fan motor on the heat pumps can fail, causing the units to overheat, posing a fire hazard.
The fix
Consumers should immediately contact their installing servicer, dealer or contractor to arrange for a free repair. While awaiting repair, consumers should monitor affected units while they are being operated and keep foliage and other flammable items at least 24 inches away from the recalled units.
Incidents and where it was sold
- Incidents
- Carrier has received six reports of the heat pumps catching fire (one occurred in the United States and five in Canada). No injuries have been reported.
- Sold at
- Carrier and Bryant distributors, independent dealers and contractors nationwide from March 2015 through April 2019 for between about $600 and about $4,000.
Related pages
Questions and answers
What should I do with the recalled carrier- and bryant-branded 1.5-ton multi-zone, 4-ton multi zone and 4-ton single-zone ductless heat pumps?
Consumers should immediately contact their installing servicer, dealer or contractor to arrange for a free repair. While awaiting repair, consumers should monitor affected units while they are being operated and keep foliage and other flammable items at least 24 inches away from the recalled units.
What is the hazard?
The fan motor on the heat pumps can fail, causing the units to overheat, posing a fire hazard.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.