Certain LG 830 "Spyder" Cell Phones Recalled For Upgrade Due to Dropped Connection or Poor Connection on Emergency 911 Calls
Recall 09724 · Feb 27, 2009 · LG Electronics MobileComm USA Inc.
30,000
units affected
30,000
units affected
Facts
- Recall number
- 09724
- Date
- Feb 27, 2009
- Company
- LG Electronics MobileComm USA Inc.
- Units affected
- 30,000
- Product
- Certain LG 830 "Spyder" Cell Phones
- Product type
- Telephones, Cell Phones & Accessories
- Hazard
- Other or not stated
The product
The recall involves LG 830 "Spyder" touch-screen slider cell phones with software versions T83LGV03 and T83LGV04, which were sold for use with the following regional wireless carriers: Cellular South, Cellcom, Bluegrass Cellular, Centennial de Puerto Rico, Appalachian Wireless, Illinois Valley Cellular, Northwest Missouri Cellular, Inland Cellular, Leaco, Golden State Cellular, Thumb Cellular, Silver Star Communications, and Nex-Tech Wireless. The cell phone model number can be found underneath the battery. The software version can be verified by going into the menu of the cell phone, selecting "Settings" then "Phone Information" then "Version." No other LG cell phones, software versions or wireless carriers are included in this recall.
What can happen
The recalled phones can have difficulty sustaining a connection or have poor voice quality on calls to emergency 911.
The fix
Consumers have been or are being contacted by their wireless carrier or LG Electronics MobileComm to schedule a free software upgrade. Please contact your wireless carrier if you have not been contacted yet.
Incidents and where it was sold
- Incidents
- The firm has received one report of a motorist in a disabled car who was able to dial 911, but the call was dropped because the network had difficulty establishing a GPS lock on the phone. No injuries have been reported.
- Sold at
- Various cellular dealers in Alabama, Alaska, Idaho, Kentucky, Mississippi, Puerto Rico, Tennessee, Washington State and Wisconsin from September 2008 through November 2008 for about $200.
Related pages
Questions and answers
What should I do with the recalled certain lg 830 "spyder" cell phones?
Consumers have been or are being contacted by their wireless carrier or LG Electronics MobileComm to schedule a free software upgrade. Please contact your wireless carrier if you have not been contacted yet.
What is the hazard?
The recalled phones can have difficulty sustaining a connection or have poor voice quality on calls to emergency 911.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.