Cloud Engines Recalls Pogoplug Video File Sharing Device Due to Fire Hazard
Recall 11294 · Aug 2, 2011 · Cloud Engines
9,500
units affected
9,500
units affected
Facts
- Recall number
- 11294
- Date
- Aug 2, 2011
- Company
- Cloud Engines
- Units affected
- 9,500
- Product
- Pogoplug Video file sharing device
- Product type
- Computers Equipment and Accessories
- Remedy
- Refund
- Hazard
- Fire
The product
This recall involves the Pogoplug Video file sharing device. The device is a black desktop electronics box, measuring about 2.5 inches wide, 7 inches deep, and 5.5 inches high. It is used to stream and share videos, photos, and music and to provide remote access to files stored on drives attached to the device. The device has the word "Pogoplug" on the side. "Model: Pogoplug Video" is listed on a label on the bottom of the device.
What can happen
The unit can overheat or catch fire, emitting excessive heat, sparks, smoke or flames.
The fix
Consumers should immediately stop using and unplug the devices, and contact Cloud Engines to receive a refund or replacement device.
Incidents and where it was sold
- Incidents
- Cloud Engines has received three reports of the units overheating. One device caught fire, one device emitted smoke, and one device melted, damaging the desk it was on.
- Sold at
- Adorama, B&H, Best Buy, Buy.com, J&R, Pogoplug.com, New Egg, and Sony Style from March 2011 through June 2011 for about $200.
Related pages
Questions and answers
What should I do with the recalled pogoplug video file sharing device?
Consumers should immediately stop using and unplug the devices, and contact Cloud Engines to receive a refund or replacement device.
What is the hazard?
The unit can overheat or catch fire, emitting excessive heat, sparks, smoke or flames.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.