Comverge Recalls Communication Module Inside TXU Energy Thermostats Due to Risk of Fire Hazard
Recall 10743 · Jun 17, 2010 · Comverge
6,300
units affected
6,300
units affected
Facts
- Recall number
- 10743
- Date
- Jun 17, 2010
- Company
- Comverge
- Units affected
- 6,300
- Product
- Programmable thermostat communication module
- Product type
- Thermostats/Thermometers/Sensors
- Hazard
- Fire
The product
This recall involves Comverge communication modules inside programmable thermostats sold by TXU Energy with a serial number between 1015857 and 1022518. The serial number can be found on the top of the thermostat's plastic housing. The thermostats have "TXU Energy" and "White Rodgers" printed on the front faceplate.
What can happen
The communication module in the thermostat can overheat, posing a risk of fire hazard.
The fix
Consumers should contact Comverge for a replacement communication module. The company will install a new communication module for consumers free of charge. Consumers should not attempt to disable or replace the communication module. Comverge is directly contacting consumers who own the recalled communication module.
Incidents and where it was sold
- Incidents
- Comverge is aware of 13 incidents of the communication module overheating and damaging the thermostat, in at least two incidents there was minor smoke damage to the wall. Comverge has not received any reports of injuries.
- Sold at
- TXU Energy to customers in North Texas
Related pages
Questions and answers
What should I do with the recalled programmable thermostat communication module?
Consumers should contact Comverge for a replacement communication module. The company will install a new communication module for consumers free of charge. Consumers should not attempt to disable or replace the communication module. Comverge is directly contacting consumers who own the recalled communication module.
What is the hazard?
The communication module in the thermostat can overheat, posing a risk of fire hazard.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.