Cricket EZ Cell Phones Recalled; Audio Problem Interferes with Emergency 911 Calls
Recall 08572 · May 20, 2008 · Cricket Communications
285,000
units affected
285,000
units affected
Facts
- Recall number
- 08572
- Date
- May 20, 2008
- Company
- Cricket Communications
- Units affected
- 285,000
- Product
- Cricket EZ Cellular Phones
- Product type
- Telephones, Cell Phones & Accessories
- Hazard
- Other or not stated
The product
This recall involves the "Cricket EZ" cellular phone. The cell phones are small, black and silver bar-style. "Cricket" is printed on top of the phone above the display panel. Model number "CRKJ88BKIT" is located on a label inside the battery compartment behind the battery. Units that have a model number that ends with a "B" ("CRKJ88BKITB"), units that have a green dot on the inside label, and units that were sold after March 2008 are not included in this recall.
What can happen
A software problem with the cell phones causes audio problems with 911 calls. When a call is connected to 911, the operator may not hear the caller or the caller may not hear the 911 operator.
The fix
Consumers should immediately return their phone to Cricket for a free software repair. Cricket is directly contacting consumers who purchased these cell phones to alert them to the recall.
Incidents and where it was sold
- Incidents
- Cricket has received two reports of the audio not working properly when a consumer placed a call to 911. No injuries were reported.
- Sold at
- Cricket stores and independent dealers nationwide from February 2008 through March 2008 for about $90.
Related pages
Questions and answers
What should I do with the recalled cricket ez cellular phones?
Consumers should immediately return their phone to Cricket for a free software repair. Cricket is directly contacting consumers who purchased these cell phones to alert them to the recall.
What is the hazard?
A software problem with the cell phones causes audio problems with 911 calls. When a call is connected to 911, the operator may not hear the caller or the caller may not hear the 911 operator.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.