Facts
- Recall number
- 22235
- Date
- Sep 29, 2022
- Company
- Custom Elevator
- Units affected
- Not stated
- Product
- Residential elevators
- Remedy
- Repair
- Hazard
- Entrapment
The product
This recall involves select Custom Elevator residential elevators with either hydraulic drives (HYD) or winding drum drives (WD). The Custom Elevator brand name is located on the controllers and hydraulic power unit. The elevators are used in consumers' homes.
What can happen
Young children can become entrapped in the space between the exterior landing (hoistway) door and the interior elevator car door or gate if there is a hazardous gap between the doors and suffer serious injuries or death when the elevator is called to another floor.
The fix
Consumers should keep young children away from the recalled residential elevators and contact Custom Elevator for instructions on how to measure for space guards to correct any hazardous gap. Space guards will be provided free of charge and assistance with space guard installation will be provided upon request.
Incidents and where it was sold
- Incidents
- In July 2021, a 7-year-old child died in a vacation home in North Carolina after becoming entrapped in a residential elevator.
- Sold at
- Custom Elevators sold the units to elevator contactors nationwide from 2003 through August 2022 for between $10,000 and $25,000, excluding installation costs charged by third party installation companies.
Related pages
Questions and answers
What should I do with the recalled residential elevators?
Consumers should keep young children away from the recalled residential elevators and contact Custom Elevator for instructions on how to measure for space guards to correct any hazardous gap. Space guards will be provided free of charge and assistance with space guard installation will be provided upon request.
What is the hazard?
Young children can become entrapped in the space between the exterior landing (hoistway) door and the interior elevator car door or gate if there is a hazardous gap between the doors and suffer serious injuries or death when the elevator is called to another floor.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.