Deale International Recalls CasaClean Handheld Steamers Due to Risk of Serious Burn Injury; Sold on HSN
Recall 25389 · Jul 17, 2025 · Deale International
23,000
units affected
23,000
units affected
Facts
- Recall number
- 25389
- Date
- Jul 17, 2025
- Company
- Deale International
- Units affected
- 23,000
- Product
- CasaClean Handheld Steamers
- Remedy
- Refund
- Hazard
- Fire
The product
This recall involves CasaClean Handheld Steamers with model number DF-958. The recalled steamers were sold in white/gray and blue/gray colors. The recalled steamers are intended to remove dirt, grease and limescale in various household areas. The recalled steamers are composed of a water tank, a cap, a valve assembly, a hose, a hose clamp and an exit nozzle. The CasaClean logo is in silver finish on the right face of the steamer. The model number is listed on a large black bar on the product rating sticker on the bottom of the machine.
What can happen
The steamers can leak steam or spew hot boiling water, posing a risk of serious burn injury to users.
The fix
Consumers should immediately stop using the recalled handheld steamers and contact Deale for instructions on how to safely cut the cord near the base of the machine, to provide proof of destruction, and to receive a refund. Consumers must take a photo of the cord that is cut near the base of the machine and upload the photo, along with their contact information, to the Recall Request form at www.thedeale.com/pages/casaclean-safety-recall to receive the refund.
Incidents and where it was sold
- Incidents
- Deale has received 26 reports of the recalled steamers leaking water or steam, including 13 consumers receiving burns.
- Sold at
- HSN from November 2024 through April 2025 for about $40.
Related pages
Questions and answers
What should I do with the recalled casaclean handheld steamers?
Consumers should immediately stop using the recalled handheld steamers and contact Deale for instructions on how to safely cut the cord near the base of the machine, to provide proof of destruction, and to receive a refund. Consumers must take a photo of the cord that is cut near the base of the machine and upload the.
What is the hazard?
The steamers can leak steam or spew hot boiling water, posing a risk of serious burn injury to users.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.