Dell Recalls Hybrid Power Adapters Sold with Power Banks Due to Shock Hazard
Recall 19060 · Feb 6, 2019 · Dell
8,900
units affected
8,900
units affected
Facts
- Recall number
- 19060
- Date
- Feb 6, 2019
- Company
- Dell
- Units affected
- 8,900
- Product
- Hybrid Power Adapters sold with Power Banks
- Remedy
- Replacement
- Hazard
- Electric shock
The product
This recall involves Dell hybrid power adapters sold with power banks. The adapter is designed to be disconnected from the power bank via release tabs. The recalled adapters were manufactured from January 2017 through March 2017 and can be used separately from the power bank while connected to a power outlet. The adapter is black and darker in color than the power bank with a Dell logo on the back label. The adapters have the following manufacture code -"CN-05G53P - LOC00 - XXX - XXXX - AXX" printed on the back of the unit, where "X" represents a numerical value. A full listing of the recalled adapter manufacture codes included in the recall are listed on www.dellproduct.com
What can happen
The hybrid power adapter casing can break and detach, exposing the internal metal components, posing an electric shock hazard.
The fix
Consumers should immediately stop using the recalled hybrid power adapters and contact Dell for instructions on receiving a free replacement adapter.
Incidents and where it was sold
- Incidents
- Dell has received 11 reports of the hybrid power adapter breaking and exposing the internal components. No injuries have been reported.
- Sold at
- Dell.com, Amazon.com, Microcenter.com, and other electronic online retailers nationwide from February 2017 through August 2018 for between $125 and $200.
Related pages
Questions and answers
What should I do with the recalled hybrid power adapters sold with power banks?
Consumers should immediately stop using the recalled hybrid power adapters and contact Dell for instructions on receiving a free replacement adapter.
What is the hazard?
The hybrid power adapter casing can break and detach, exposing the internal metal components, posing an electric shock hazard.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.