Denon Recalls Rechargeable Battery Packs Due to Fire and Burn Hazards
Recall 16267 · Sep 20, 2016 · Denon
3,400
units affected
3,400
units affected
Facts
- Recall number
- 16267
- Date
- Sep 20, 2016
- Company
- Denon
- Units affected
- 3,400
- Product
- HEOS 1 Go Pack rechargeable battery packs
- Product type
- Batteries and Chargers
- Remedy
- Replacement
- Hazard
- Fire
The product
This recall involves Denon's HEOS 1 Go Pack lithium-ion rechargeable battery packs for wireless speakers. Only HEOS 1 Go Packs with a 10-character alpha-numeric serial number beginning with 5 or 601G91 and ending with 3517 through 4004 are included in the recall; the battery packs are black or white, hexagon-shaped and have four blue LED lights and a power button. HEOS, the model and serial numbers are printed on the bottom. Only the speaker battery is being recalled.
What can happen
The battery can overheat, posing a fire and burn hazards
The fix
Consumers should immediately stop using the recalled battery packs and contact Denon for a free replacement battery pack, including shipping.
Incidents and where it was sold
- Incidents
- None reported
- Sold at
- Best Buy (Magnolia), Brookstone and online at BestBuy.com and Amazon.com from May 2015 through June 2016 for about $100.
Related pages
Questions and answers
What should I do with the recalled heos 1 go pack rechargeable battery packs?
Consumers should immediately stop using the recalled battery packs and contact Denon for a free replacement battery pack, including shipping.
What is the hazard?
The battery can overheat, posing a fire and burn hazards
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.