DGL Group Recalls Hover-1 Dynamo E-Scooters Due to Risk of Serious Injury and Crash Hazard; Sold Exclusively at Walmart.com
Recall 24321 · Jul 25, 2024 · DGL Group
4,200
units affected
4,200
units affected
Facts
- Recall number
- 24321
- Date
- Jul 25, 2024
- Company
- DGL Group
- Units affected
- 4,200
- Product
- Hover-1 Dynamo E-scooters
- Remedy
- Refund
- Hazard
- Crash risk
The product
This recall involves Hover-1 Dynamo e-scooters with certain serial numbers. Only scooters with the letters "WY" as the seventh and eighth letter in the serial number are included in this recall. The serial number can be found on a label located on the underside of the scooter. The two-wheeled recalled scooters are matte black and have a kick stand and reflective lights at the front and back of the stand board. The Hover-1 logo appears on the stand board and on the bottom of the stem. Hover-1 is printed on the middle of the stem.
What can happen
The e-scooter's brakes can fail, posing a risk of serious injury and crash hazard.
The fix
Consumers should stop using the recalled e-scooters immediately and contact DGL Group for instructions on how to receive a full refund. To receive a refund, consumers will be required to provide photographs of their e-scooter's serial number and severed motor cable.
Incidents and where it was sold
- Incidents
- DGL Group has received 22 reports of the e-scooter's brakes failing, which resulted in seven injuries, including abrasions, contusions, a dislocated shoulder, fractured teeth, lacerations and strains.
- Sold at
- Online at Walmart.com from November 2021 through July 2022 for about $200.
Related pages
Questions and answers
What should I do with the recalled hover-1 dynamo e-scooters?
Consumers should stop using the recalled e-scooters immediately and contact DGL Group for instructions on how to receive a full refund. To receive a refund, consumers will be required to provide photographs of their e-scooter's serial number and severed motor cable.
What is the hazard?
The e-scooter's brakes can fail, posing a risk of serious injury and crash hazard.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.