DGL Group Recalls Hover-1 Superfly Hoverboards Due to Fall and Injury Hazards
Recall 22135 · May 19, 2022 · DGL Group
93,000
units affected
93,000
units affected
Facts
- Recall number
- 22135
- Date
- May 19, 2022
- Company
- DGL Group
- Units affected
- 93,000
- Product
- Hover-1 Superfly Hoverboards
- Remedy
- Repair
- Hazard
- Falls
The product
This recall involves model year 2020 Hover-1 Superfly Hoverboards model H1-SPFY. They were sold in black only with blue LED lights on the hoverboard deck near the foot pads. Hover-1 is written on the front of the hoverboard. Recalled hoverboards have a serial number on the bottom of the hoverboard beginning with SPFY-BLK-GO-2008, SPFY-BLK-GO-2009 or SPFY-BLK-GO-2010. A warning label can be found on the bottom of the hoverboard next to the serial number. The warning label, at the bottom right, states "H1-SPFY."
What can happen
A software malfunction in the electrical system can continue to provide assistance to the motor, causing continued momentum, when the rider is not actively controlling the hoverboard, posing fall and injury hazards.
The fix
Consumers should immediately stop using the recalled hoverboards and contact DGL Group for instructions on how to ship affected units to an authorized repair shop free of charge.
Incidents and where it was sold
- Incidents
- The firm has received 29 reports of a software issue that caused the hoverboard to provide continued assistance when the rider was not actively controlling the hoverboard. Four minor injuries have been reported.
- Sold at
- Best Buy stores nationwide and at Bestbuy.com from October 2020 through October 2021 for about $200.
Related pages
Questions and answers
What should I do with the recalled hover-1 superfly hoverboards?
Consumers should immediately stop using the recalled hoverboards and contact DGL Group for instructions on how to ship affected units to an authorized repair shop free of charge.
What is the hazard?
A software malfunction in the electrical system can continue to provide assistance to the motor, causing continued momentum, when the rider is not actively controlling the hoverboard, posing fall and injury hazards.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.