E-Bikes Recalled Due to Fire and Burn Hazards; Distributed by Gyroor (Recall Alert)
Recall 23716 · Dec 15, 2022 · Shenzhen Chirrey Technology Co., Ltd.
3,300
units affected
3,300
units affected
Facts
- Recall number
- 23716
- Date
- Dec 15, 2022
- Company
- Shenzhen Chirrey Technology Co., Ltd.
- Units affected
- 3,300
- Product
- Gyroor C3 e-bikes
- Remedy
- Repair
- Hazard
- Fire
The product
This recall involves the battery packs installed on Gyroor C3 e-bikes. C3 is printed on a label on the seat tube. The serial number is printed on the frame below the headlights and begins with 8330. The e-bikes are black with red stripes, and the Gyroor logo is printed on the downtube.
What can happen
The e-bike's battery pack can ignite, posing fire and burn hazards.
The fix
Consumers should stop using the battery packs on the recalled e-bikes immediately and contact Gyroor for a repair in the form of a free replacement battery pack. Gyroor is contacting all known purchasers directly.
Incidents and where it was sold
- Incidents
- Gyroor has received two reports of battery packs igniting and two reports of injuries that required medical treatment, including burns to the consumer's foot and smoke inhalation.
- Sold at
- Online at www.amazon.com, www.gyroor.com, www.gyroorboard.com, and www.walmart.com from November 2020 through September 2022 for about $600.
Related pages
Questions and answers
What should I do with the recalled gyroor c3 e-bikes?
Consumers should stop using the battery packs on the recalled e-bikes immediately and contact Gyroor for a repair in the form of a free replacement battery pack. Gyroor is contacting all known purchasers directly.
What is the hazard?
The e-bike's battery pack can ignite, posing fire and burn hazards.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.