Emporia Recalls North America Smart Plugs Due to Electric Shock Hazard
Recall 23274 · Sep 7, 2023 · Emporia
80,000
units affected
80,000
units affected
Facts
- Recall number
- 23274
- Date
- Sep 7, 2023
- Company
- Emporia
- Units affected
- 80,000
- Product
- Emporia Smart Plugs
- Remedy
- Refund, Replacement
- Hazard
- Electric shock
The product
This recall involves Emporia's North America Smart Plugs. The smart plugs have a white finish exterior. Emporia is printed on the front. The plugs allow consumers to monitor the energy use and control most home appliances with the Emporia App, including fans, lamps, humidifiers, and other electronics from a smartphone. This recall only affects the 120V North American plugs, the 240V EU. They measure approximately 3-1/2 inches wide, 1-1/2 inches high, and 1 inch deep. The smart plugs were sold individually or in multi-packs.
What can happen
The recalled smart plugs are not adequately grounded and can pose an electric shock to the user.
The fix
Consumers should immediately stop using the recalled smart plugs and contact Emporia to receive a full refund or a free replacement smart plug. Emporia will remotely disable the smart plug and consumers should discard the smart plug. The smart plug must be connected to the internet for remote disabling process to be effective. Consumers unable to connect to the internet to allow the remote disabling process can ship the item back to Emporia at no cost. Once the smart plug is disabled or returned to Emporia, a free replacement smart plug or a full refund will be issued.
Incidents and where it was sold
- Incidents
- The firm has received two reports that the plugs were not properly grounded causing the units not to operate. No injuries have been reported.
- Sold at
- Online at shopemporiaenergy.com and Amazon.com from July 2022 through May 2023 for between $12 and $35.
Related pages
Questions and answers
What should I do with the recalled emporia smart plugs?
Consumers should immediately stop using the recalled smart plugs and contact Emporia to receive a full refund or a free replacement smart plug. Emporia will remotely disable the smart plug and consumers should discard the smart plug. The smart plug must be connected to the internet for remote disabling process to be.
What is the hazard?
The recalled smart plugs are not adequately grounded and can pose an electric shock to the user.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.