Facebook Technologies Recalls Removable Foam Facial Interfaces for Oculus Quest 2 Virtual Reality Headsets Due to Skin Irritation Hazard (Recall Alert)
Recall 21768 · Jul 27, 2021 · Facebook Technologies
4,000,000
units affected
4,000,000
units affected
Facts
- Recall number
- 21768
- Date
- Jul 27, 2021
- Company
- Facebook Technologies
- Units affected
- 4,000,000
- Product
- Removable Foam Facial Interfaces for Oculus Quest 2 Virtual Reality Headsets
- Remedy
- Repair
- Hazard
- Fire
The product
This recall involves Oculus Quest 2 Virtual Reality Headsets removable foam facial interfaces, included with a purchase of Oculus Quest 2 Headsets, and sold separately as a "Quest 2 Standard Facial Interface" or in a "Quest 2 Fit Pack." Only headsets with the SKUs in the table below or the serial numbers identified below are included in the recall. The SKU and serial number are located on a label on the retail packaging of the headset. Additionally, the serial number can be found on the user's account, on the Oculus app or on the headset. For instructions on locating the headset serial number consumers should go to https://support.oculus.com/articles/getting-started/getting-started-with-quest-2/serial-numbers-quest-2/. Product Description SKU Oculus Quest 2, 64 GB, US/TW, Type-A 301-00350-01 Oculus Quest 2, 256 GB, US/TW, Type-A 301-00351-01 Oculus Quest 2, Accy, Standard Facial Interface, Global 301-00409-01 Oculus Quest 2, Accy, Fit Pack, Global 301-00374-01 Oculus Quest 2, Enterprise, 256 GB, US/CA/TW, Type-A 301-00402-01 Affected headset serial numbers Headset serial numbers that start with "1WMHH" and end with a number below "1264" The foam interface is black in color and is attached to the Oculus Quest 2 headset, and is the interface between the headset and the user's face. Unit numbers above include facial interfaces manufactured for sale with headsets and to be sold separately, as well as warranty replacements.
What can happen
The foam facial interfaces can cause facial skin irritation and reactions including rashes, swelling, burning, itching, hives, and bumps.
The fix
Consumers who experience a skin irritation or reaction should immediately stop using the recalled foam facial interface, and all consumers should contact Facebook Technologies to receive a free silicone cover. Facebook Technologies is contacting all Quest 2 users directly.
Incidents and where it was sold
- Incidents
- The firm has received approximately 5,716 reports of incidents of skin irritation and approximately 45 reports of consumers that required medical attention.
- Sold at
- BestBuy, GameStop, Target, Walmart, and other retailers, and online at Oculus.com, Amazon.com, BestBuy.com, Gamestop.com, Target.com, and Walmart.com between October 2020 and July 2021.
Related pages
Questions and answers
What should I do with the recalled removable foam facial interfaces for oculus quest 2 virtual reality headsets?
Consumers who experience a skin irritation or reaction should immediately stop using the recalled foam facial interface, and all consumers should contact Facebook Technologies to receive a free silicone cover. Facebook Technologies is contacting all Quest 2 users directly.
What is the hazard?
The foam facial interfaces can cause facial skin irritation and reactions including rashes, swelling, burning, itching, hives, and bumps.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.