FedEx Supply Chain Recalls Cellphone Batteries That Could Lead to Fire and Burn Hazards (Recall Alert)
Recall 17762 · Aug 16, 2017 · FedEx Supply Chain
10,200
units affected
10,200
units affected
Facts
- Recall number
- 17762
- Date
- Aug 16, 2017
- Company
- FedEx Supply Chain
- Units affected
- 10,200
- Product
- Batteries in refurbished cellphones
- Remedy
- Replacement
- Hazard
- Fire
The product
This recall involves batteries placed into refurbished AT&T Samsung Galaxy Note 4 cellphones by FedEx Supply Chain and distributed as replacement phones through AT&T's Insurance program only. FedEx and Samsung have determined that some of the recalled batteries are counterfeit and show anomalies that can lead the batteries to overheat. The batteries are non-OEM, which means they were not supplied as original equipment by the phone's manufacturer, Samsung.
What can happen
The cellphone battery can overheat, posing fire and burn hazards.
The fix
Consumers should immediately stop using the recalled battery and power down their smartphone. Consumers who own the recalled battery will receive by mail from FedEx Supply Chain a free, new replacement battery and a postage paid box to return the recalled cellphone battery. A green dot has been affixed to the replacement batteries. FedEx Supply Chain is directly contacting consumers.
Incidents and where it was sold
- Incidents
- FedEx Supply Chain has received one report of a counterfeit battery overheating. There have been no reports of injuries or property damage.
- Sold at
- The refurbished cellphones were distributed by FedEx Supply Chain and provided as replacement phones only through AT&T's Insurance program between December 2016 and April 2017.
Related pages
Questions and answers
What should I do with the recalled batteries in refurbished cellphones?
Consumers should immediately stop using the recalled battery and power down their smartphone. Consumers who own the recalled battery will receive by mail from FedEx Supply Chain a free, new replacement battery and a postage paid box to return the recalled cellphone battery. A green dot has been affixed to the.
What is the hazard?
The cellphone battery can overheat, posing fire and burn hazards.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.