Fitbit Recalls Force Activity-Tracking Wristband Due to Risk of Skin Irritation
Recall 14129 · Mar 12, 2014 · Fitbit
1,000,000
units affected
1,000,000
units affected
Facts
- Recall number
- 14129
- Date
- Mar 12, 2014
- Company
- Fitbit
- Units affected
- 1,000,000
- Product
- Wireless activity-tracking wristband
- Product type
- Exercise
- Remedy
- Refund
- Hazard
- Other or not stated
The product
This recall involves Fitbit Force™ wireless activity-tracking wristbands with model numbers FB402BK, FB402BKS, FB402SL and FB402SLS. The wristband operates as a pedometer, sleep monitor and watch. It is made of plastic with a stainless steel casing and clasp and a small LED display screen. The display screen is flush with the top side of the band and a control button is on one side of the band. The wristband is about 3/4 inch wide and comes in large and small sizes and in the colors black or slate. The model number is on the back of the recalled wristband below the charging port.
What can happen
Users can develop allergic reactions to the stainless steel casing, materials used in the strap, or adhesives used to assemble the product, resulting in redness, rashes or blistering where the skin has been in contact with the tracker.
The fix
Consumers should contact Fitbit for a full refund.
Incidents and where it was sold
- Incidents
- The firm has received about 9,900 reports of the wristband causing skin irritation and about 250 reports of blistering.
- Sold at
- AT&T, Best Buy, Brookstone, Dick's Sporting Goods, Radio Shack, REI, Sports Authority, Target and other stores nationwide, and online at Amazon.com and Fitbit.com from October 2013 to February 2014 for about $130.
Related pages
Questions and answers
What should I do with the recalled wireless activity-tracking wristband?
Consumers should contact Fitbit for a full refund.
What is the hazard?
Users can develop allergic reactions to the stainless steel casing, materials used in the strap, or adhesives used to assemble the product, resulting in redness, rashes or blistering where the skin has been in contact with the tracker.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.