Fox Factory Recalls Mountain Bike Shock Absorbers Due to Fall and Injury Hazards
Recall 17022 · Nov 1, 2016 · Fox Factory
6,100
units affected
6,100
units affected
Facts
- Recall number
- 17022
- Date
- Nov 1, 2016
- Company
- Fox Factory
- Units affected
- 6,100
- Product
- Mountain bike rear shock absorbers
- Remedy
- Repair
- Hazard
- Electric shock
The product
This recall involves all model year 2016 and some 2017 FLOAT X2 bicycle rear shock absorbers sold both individually and installed on YT, Giant, Pivot, Intense, Ibis, Scott, Trek, GT, Knolly, Norco, Rocky Mountain, Diamondback, Morpheus, Foes Racing, Orbea and Canyon full-suspension mountain bikes and frames. The solid black or black and gold FLOAT X2 shocks have an air sleeve construction. FLOAT X2 is printed on the external reservoir connected to the blue compression and red rebound adjusters that have X2 and RVS laser etched on them. Recalled shocks do not have a "250 psi max" label directly under the air fill boss on the outer sleeve of the shock. Recalled shocks and bike models can be identified at http://ridefox.com/recall.
What can happen
The bicycle's rear shock absorber outer sleeve can rupture, allowing the sleeve to come in contact with other bicycle parts or the rider, posing a fall and injury hazard.
The fix
Consumers should immediately stop using bicycles with the recalled rear shock absorbers and return them to the place of purchase for a free repair. Consumers unable to return their bicycles should contact Fox for instructions on receiving a free repair.
Incidents and where it was sold
- Incidents
- The firm has received seven reports of the shock absorber outer sleeve rupturing. No injuries have been reported.
- Sold at
- Independent bike stores nationwide, online at Jenson USA, Pro Bike Supply, Universal Cycles, Go-ride.com and other online bike retailers from March 2015 through September 2016. The shocks were installed as original equipment on full-suspension mountain bikes and frames sold for between about...
Related pages
Questions and answers
What should I do with the recalled mountain bike rear shock absorbers?
Consumers should immediately stop using bicycles with the recalled rear shock absorbers and return them to the place of purchase for a free repair. Consumers unable to return their bicycles should contact Fox for instructions on receiving a free repair.
What is the hazard?
The bicycle's rear shock absorber outer sleeve can rupture, allowing the sleeve to come in contact with other bicycle parts or the rider, posing a fall and injury hazard.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.