Frontgate Recalls Step Ladders Due to Fall Hazard
Recall 11718 · Jan 20, 2011 · Frontgate
38,000
units affected
38,000
units affected
Facts
- Recall number
- 11718
- Date
- Jan 20, 2011
- Company
- Frontgate
- Units affected
- 38,000
- Product
- Frontgate Closet Ladders
- Product type
- Stepladders
- Remedy
- Refund
- Hazard
- Falls
The product
This recall involves Frontgate foldaway closet two- and three-step ladders. The ladders are made of mahogany wood and designed for use in walk-in closets. Catalog item numbers included in the recall are 11998 for the two-step and 11675, 11975, 30269, 37935 and 40645 for the three-step ladder.
What can happen
The ladders can unexpectedly break, posing a fall hazard to consumers.
The fix
Consumers should immediately stop using the recalled ladders and contact Frontgate for instructions on how to receive a merchandise credit for the amount of the ladder. Frontgate is directly contacting all known consumers.
Incidents and where it was sold
- Incidents
- Cinmar has received about 860 reports of the ladders breaking, including 28 reports of injuries such as bruises and lacerations to the knees, shins, ankles and feet.
- Sold at
- Frontgate stores in Georgia, North Carolina and Ohio, in Frontgate and Sky Mall catalogs nationwide and on the Internet at Frontgate.com and Skymall.com from December 2005 through July 2010 for about between $90 and $150.
Related pages
Questions and answers
What should I do with the recalled frontgate closet ladders?
Consumers should immediately stop using the recalled ladders and contact Frontgate for instructions on how to receive a merchandise credit for the amount of the ladder. Frontgate is directly contacting all known consumers.
What is the hazard?
The ladders can unexpectedly break, posing a fall hazard to consumers.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.