Gateway Inc. Recalls Notebook Computer Batteries Due to Fire Hazard
Recall 07219 · Jun 19, 2007 · Gateway Inc.
14,000
units affected
14,000
units affected
Facts
- Recall number
- 07219
- Date
- Jun 19, 2007
- Company
- Gateway Inc.
- Units affected
- 14,000
- Product
- Gateway Lithium-Ion Battery Packs
- Product type
- Adapter/Power Supply/Charger/Battery
- Hazard
- Fire
The product
The recalled battery packs were shipped as the primary or spare battery pack for some Gateway 400VTX and 450ROG series notebooks, and are identified by part numbers: 6500760 or 6500761. The part number and "made by SMP" are printed on a label on the underside of the battery pack.
What can happen
These lithium-ion battery packs can overheat, which could pose a fire hazard to consumers. This is not an internal battery cell defect.
The fix
Consumers should stop using these recalled batteries immediately and contact Gateway to receive a replacement battery. Consumers can continue to use the notebook computers safely by turning the system off, removing the battery pack, and using the AC adapter and power cord to power the system until the replacement battery is received.
Incidents and where it was sold
- Incidents
- Gateway has received four reports of battery packs overheating, including minor property damage. No injuries have been reported.
- Sold at
- Gateway's professional and direct distributors and Gateway Country stores nationwide from May 2003 through August 2003. The computers with these batteries sold for between $1,200 and $2,400 and individual batteries sold for between $60 and $90.
Related pages
Questions and answers
What should I do with the recalled gateway lithium-ion battery packs?
Consumers should stop using these recalled batteries immediately and contact Gateway to receive a replacement battery. Consumers can continue to use the notebook computers safely by turning the system off, removing the battery pack, and using the AC adapter and power cord to power the system until the replacement.
What is the hazard?
These lithium-ion battery packs can overheat, which could pose a fire hazard to consumers. This is not an internal battery cell defect.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.