Gazelle USA Recalls Urban Arrow Cargo Electric Bikes Due to Fall Hazard
Recall 27004 · Oct 1, 2026 · Gazelle USA
1,032
units affected
1,032
units affected
Facts
- Recall number
- 27004
- Date
- Oct 1, 2026
- Company
- Gazelle USA
- Units affected
- 1,032
- Product
- Urban Arrow Cargo Electric Bikes
- Product type
- Electric power-assisted pedal bikes (excl offroad/minibikes)
- Remedy
- Repair
- Hazard
- Falls
The product
This recall involves Urban Arrow cargo electric bikes with model descriptions Urban Arrow Family (in Black and White), Urban Arrow Shorty (in Black and White), Urban Arrow Cargo L/XL (in Black and White) and Urban Arrow Tender 1000/1500 (in White). The frame of the bicycle is made of aluminum with a reinforced foam (EPP) cargo box. "Urban Arrow" is printed on the bottom of the cargo box. The seat posts on the recalled bicycles have two silver bolts.
What can happen
The front bolt in the seat post clamping mechanism can break, causing the seat to become loose, posing a fall hazard.
The fix
Consumers should stop using the recalled bicycles immediately and contact Gazelle USA to receive a free replacement seat post and saddle that consumers can either install themselves with no special tools or take to an Urban Arrow dealer to be installed at no charge. Consumers will be asked to fill out a recall registration form at https://forms.gle/1Nir9NrR7aJcpwRk8. Consumers can locate their nearest dealer at https://urbanarrow.com/dealers.
Incidents and where it was sold
- Incidents
- The firm has received nine reports of damage or wear to the saddle-seat post connection. No injuries have been reported.
- Sold at
- Specialty bike stores nationwide from 2016 through 2022 for about $9,000.
Related pages
Questions and answers
What should I do with the recalled urban arrow cargo electric bikes?
Consumers should stop using the recalled bicycles immediately and contact Gazelle USA to receive a free replacement seat post and saddle that consumers can either install themselves with no special tools or take to an Urban Arrow dealer to be installed at no charge. Consumers will be asked to fill out a recall.
What is the hazard?
The front bolt in the seat post clamping mechanism can break, causing the seat to become loose, posing a fall hazard.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.