Google and HP Recall HP Chromebook 11 Chargers Due to Fire and Burn Hazards; Charger Can Overheat and Melt
Recall 14061 · Dec 17, 2013 · Google and HP
145,000
units affected
145,000
units affected
Facts
- Recall number
- 14061
- Date
- Dec 17, 2013
- Company
- Google and HP
- Units affected
- 145,000
- Product
- HP Chromebook 11 power supply/charger
- Product type
- Battery Chargers
- Remedy
- Replacement
- Hazard
- Fire
The product
This recall involves chargers that were sold with the HP Chromebook 11. The charger is black with outlet pins, measures 1¾ inches by ¾ inches, and has a 6-foot long cord with a micro-USB connector on the end. The model number of the charger is MU15-N1052-A00S, which is stamped on the face of the battery charger that has the outlet pins.
What can happen
The computer's charger can overheat and melt, posing fire and burn hazards.
The fix
Consumers should immediately stop using the recalled charger for the HP Chromebook 11 and contact Google for a free replacement charger.
Incidents and where it was sold
- Incidents
- Google has received nine reports of chargers overheating and melting during use. There is one report of a small burn to a consumer and one report of minor property damage to a pillow from an overheating charger.
- Sold at
- Best Buy stores nationwide and online at Amazon.com, bestbuy.com, Google Play at play.google.com, and HP Shopping at shopping.hp.com from October 2013 through November 2013 and included with the Chromebook 11 which sold for about $280.
Related pages
Questions and answers
What should I do with the recalled hp chromebook 11 power supply/charger?
Consumers should immediately stop using the recalled charger for the HP Chromebook 11 and contact Google for a free replacement charger.
What is the hazard?
The computer's charger can overheat and melt, posing fire and burn hazards.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.