GreatCall Recalls Lively Mobile Plus Emergency Alert Device Due to Risk of Call Button Failing in an Emergency (Recall Alert)
Recall 19775 · Aug 30, 2019 · GreatCall
44,300
units affected
44,300
units affected
Facts
- Recall number
- 19775
- Date
- Aug 30, 2019
- Company
- GreatCall
- Units affected
- 44,300
- Product
- Lively Mobile Plus Emergency Alert Devices
- Remedy
- Refund
- Hazard
- Other or not stated
The product
This recall involves Lively Mobile Plus model GCR4 emergency alert devices manufactured between January and April 2019. The recalled devices are silver and black and have "GreatCall" printed near the top of the front of the device. The model number GCR4 is printed on the back and the date code 19.01 or 19.03 is printed on the bar code label of the device. The device is worn on a magnetic lanyard around a consumer's neck for fall detection or clips onto a consumer's purse, belt, or pocket, and is used to communicate in an emergency or for other assistance.
What can happen
The call button can fail when pushed by the consumer in an emergency.
The fix
Consumers should immediately stop using Lively Mobile Plus and contact GreatCall to receive a full refund. GreatCall is contacting all known purchasers directly.
Incidents and where it was sold
- Incidents
- None reported.
- Sold at
- Best Buy and Walmart stores nationwide and online at www.greatcall.com and www.amazon.com from April 2019 through May 2019 for between $25 and $50.
Related pages
Questions and answers
What should I do with the recalled lively mobile plus emergency alert devices?
Consumers should immediately stop using Lively Mobile Plus and contact GreatCall to receive a full refund. GreatCall is contacting all known purchasers directly.
What is the hazard?
The call button can fail when pushed by the consumer in an emergency.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.