Heat Hero Recalls Portable Plug-in Heaters Due to Fire and Burn Hazards (Recall Alert)
Recall 19738 · Apr 17, 2019 · Heat Hero
20,000
units affected
20,000
units affected
Facts
- Recall number
- 19738
- Date
- Apr 17, 2019
- Company
- Heat Hero
- Units affected
- 20,000
- Product
- Portable mini heaters
- Remedy
- Replacement
- Hazard
- Fire
The product
This recall involves Heat Hero portable mini heaters. The 350W plug-in ceramic space heaters are black and measure about 10 inches tall and 5 inches wide. They have at the top an LED digital screen that displays the temperature and four control buttons, a front grill, a red on/off button on the right side, a three-prong plug on the back and a vent on the bottom. The Heat Hero logo is printed on the product packaging.
What can happen
The heater can overheat, smoke and catch fire, posing fire and burn hazards.
The fix
Consumers should immediately stop using the recalled heaters and contact Heat Hero for a free replacement unit, including shipping. Heat Hero is contacting all known purchasers directly
Incidents and where it was sold
- Incidents
- The firm has received 117 reports of the heater overheating, including 47 units smoking and 10 catching on fire, two resulting in property damage. No injuries have been reported.
- Sold at
- Online at Shop.buyheathero.com from October 2018 through March 2019 for between $35 and $45.
Related pages
Questions and answers
What should I do with the recalled portable mini heaters?
Consumers should immediately stop using the recalled heaters and contact Heat Hero for a free replacement unit, including shipping. Heat Hero is contacting all known purchasers directly
What is the hazard?
The heater can overheat, smoke and catch fire, posing fire and burn hazards.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.