Hewlett-Packard Recalls Notebook Computer AC Power Cords Due to Fire and Burn Hazards
Recall 14262 · Aug 26, 2014 · Hewlett-Packard
5,577,000
units affected
5,577,000
units affected
Facts
- Recall number
- 14262
- Date
- Aug 26, 2014
- Company
- Hewlett-Packard
- Units affected
- 5,577,000
- Product
- Hewlett-Packard and Compaq notebook computer AC power cords
- Product type
- Power Cords
- Remedy
- Replacement
- Hazard
- Fire
The product
This recall involves Hewlett-Packard's LS-15 AC power cord. The power cords were distributed with HP and Compaq notebook and mini notebook computers and with AC adapter-powered accessories such as docking stations. The power cords are black in color and have an "LS-15" molded mark on the AC adapter end of the power cord.
What can happen
The AC power cord can overheat, posing a potential fire and burn hazard.
The fix
Customers should immediately stop using and unplug the recalled power cords and contact Hewlett-Packard to order a free replacement. Consumers can continue to use the computer on battery power.
Incidents and where it was sold
- Incidents
- HP has received 29 reports of power cords overheating and melting or charring resulting in two claims of minor burns and 13 claims of minor property damage.
- Sold at
- Notebook and mini notebook computers and accessories were sold with the AC power cords at computer and electronics stores, authorized dealers and online at www.hp.com worldwide from September 2010 through June 2012 for about $500 to $1500.
Related pages
Questions and answers
What should I do with the recalled hewlett-packard and compaq notebook computer ac power cords?
Customers should immediately stop using and unplug the recalled power cords and contact Hewlett-Packard to order a free replacement. Consumers can continue to use the computer on battery power.
What is the hazard?
The AC power cord can overheat, posing a potential fire and burn hazard.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.