Honeywell International Recalls Vista Security System Control Panels Due to Failure of Panic Feature
Recall 09734 · Apr 7, 2009 · Honeywell International
7,000
units affected
7,000
units affected
Facts
- Recall number
- 09734
- Date
- Apr 7, 2009
- Company
- Honeywell International
- Units affected
- 7,000
- Product
- Vista Residential Security System Control Panels
- Product type
- Home Control/Alarm Systems
- Hazard
- Other or not stated
The product
This recall involves the following models of the "Vista Residential" series control panels: Vista-21iP, Vista-21iPSIA, FA168C-GP, 320P1, and GAV20P. Only panels with certain date codes are subject to the recall. The control panel is the main portion of the security system (not the keypad) typically located in an inconspicuous place in the home such as the basement, garage or closet.
What can happen
Security systems programmed with a wireless silent panic feature can fail to operate properly the first time the panic button is pressed on the remote transmitter. If the panic button is pressed only once, this can unexpectedly leave residents without a triggered alarm during an emergency.
The fix
Honeywell International is contacting dealers directly and is providing free replacement software to consumers.
Incidents and where it was sold
- Incidents
- None reported.
- Sold at
- Security and alarm dealers nationwide from October 2007 through January 2009 for about $100.
Related pages
Questions and answers
What should I do with the recalled vista residential security system control panels?
Honeywell International is contacting dealers directly and is providing free replacement software to consumers.
What is the hazard?
Security systems programmed with a wireless silent panic feature can fail to operate properly the first time the panic button is pressed on the remote transmitter. If the panic button is pressed only once, this can unexpectedly leave residents without a triggered alarm during an emergency.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.