HP Expands Recall of Batteries for HP and Compaq Notebook Computers Due to Fire and Burn Hazards
Recall 17071 · Jan 24, 2017 · Hp
101,000
units affected
101,000
units affected
Facts
- Recall number
- 17071
- Date
- Jan 24, 2017
- Company
- Hp
- Units affected
- 101,000
- Product
- Lithium-ion batteries used in HP notebook computers
- Remedy
- Replacement
- Hazard
- Fire
The product
This expanded recall involves lithium-ion batteries containing Panasonic cells that are used in HP notebook computers. The batteries are compatible with HP, Compaq, HP ProBook, HP ENVY, Compaq Presario, and HP Pavilion notebook computers. HP has expanded the number of recalled batteries, which were shipped with notebook computers sold between March 2013 and October 2016. The black batteries measure about 8 to 10.5 inches long, 2 inches wide and about 1 inch high. The battery bar code is printed on the back of the battery. "HP Notebook Battery" and the model number are printed on the battery. The batteries included in this expanded recall have bar codes starting with: 6BZLU, 6CGFK, 6CGFQ, 6CZMB, 6DEMA, 6DEMH, 6DGAL and 6EBVA.
What can happen
The batteries can overheat, posing fire and burn hazards.
The fix
Consumers should immediately stop using the recalled batteries, remove them from the notebook computers and contact HP for a free replacement battery. Until a replacement battery is received, consumers should use the notebook computer by plugging it into AC power only. Batteries previously identified as not affected by the June 2016 recall could be included in this expanded announcement. Consumers are urged to recheck their batteries.
Incidents and where it was sold
- Incidents
- HP has received one additional report of the battery overheating, melting and charring and causing about $1,000 in property damage
- Sold at
- Best Buy, Walmart, Costco, Sam's Club and authorized dealers nationwide and online at www.hp.com and other websites from March 2013 through October 2016 for between $300 and $1,700. The batteries were also sold separately for between $50 and $90.
Related pages
Questions and answers
What should I do with the recalled lithium-ion batteries used in hp notebook computers?
Consumers should immediately stop using the recalled batteries, remove them from the notebook computers and contact HP for a free replacement battery. Until a replacement battery is received, consumers should use the notebook computer by plugging it into AC power only. Batteries previously identified as not affected.
What is the hazard?
The batteries can overheat, posing fire and burn hazards.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.