HP Recalls Batteries for Notebook Computers and Mobile Workstations Due to Fire and Burn Hazards
Recall 18077 · Jan 4, 2018 · Hp
50,000
units affected
50,000
units affected
Facts
- Recall number
- 18077
- Date
- Jan 4, 2018
- Company
- Hp
- Units affected
- 50,000
- Product
- Lithium-ion batteries for HP notebook computers and mobile workstations
- Remedy
- Replacement
- Hazard
- Fire
The product
This recall involves lithium-ion batteries for HP Notebook computers and mobile workstations. The batteries were shipped with or sold as accessories for HP ProBooks (64x G2 and G3 series, 65x G2 and G3 series), HPx360 310 G2, HP Envy m6, HP Pavilion x360, HP 11, HP ZBook (17 G3, 17 G4, and Studio G3) Mobile Workstations. The batteries were also sold as accessories or replacement batteries for the HP ZBook Studio G4 mobile workstation or for any of the products listed above.
What can happen
The lithium-ion batteries can overheat, posing fire and burn hazards
The fix
Consumers should immediately visit www.HP.com/go/batteryprogram2018 to see if their battery is included in the recall and for instructions on how to enable "Battery Safety Mode" if their battery is included in the recall. The website provides consumers instructions on how to initiate the validation utility to check their battery and what to download if their battery is included in the recall. These batteries are not customer-replaceable. HP will provide free battery replacement services by an authorized technician.
Incidents and where it was sold
- Incidents
- HP has received eight reports of battery packs overheating, melting, or charring, including three reports of property damage totaling $4,500 with one report of a minor injury involving a first degree burn to the hand.
- Sold at
- Best Buy and other stores and authorized dealers nationwide and online at www.Amazon.com, www.hp.com and other websites. The batteries were shipped in notebook computers and mobile workstations sold from December 2015 through December 2017 for between $300 and $4,000.
Related pages
Questions and answers
What should I do with the recalled lithium-ion batteries for hp notebook computers and mobile workstations?
Consumers should immediately visit www.HP.com/go/batteryprogram2018 to see if their battery is included in the recall and for instructions on how to enable "Battery Safety Mode" if their battery is included in the recall. The website provides consumers instructions on how to initiate the validation utility to check.
What is the hazard?
The lithium-ion batteries can overheat, posing fire and burn hazards
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.