Humane Recalls Charge Case Accessory for Ai Pin Due to Lithium Battery Fire Hazard
Recall 25026 · Oct 31, 2024 · Humane
10,500
units affected
10,500
units affected
Facts
- Recall number
- 25026
- Date
- Oct 31, 2024
- Company
- Humane
- Units affected
- 10,500
- Product
- Humane Charge Case Accessory for Ai Pin
- Remedy
- Refund, Replacement
- Hazard
- Fire
The product
This recall involves the Humane Charge Case Accessory. The Charge Case Accessory charges the Humane Ai Pin. The Ai Pin is an AI-powered multi-modal wearable device. The Charge Case Accessory contains a lithium polymer rechargeable battery pack that is charged via a USB-C charge port. The Charge Case Accessory is chrome with the Humane logo in gray on the back of the case. The Charge Case Accessory measures about 2 ¾ x 1 ½ x 2 ¼ inches. This recall only includes the Humane Charge Case Accessory and no other Humane products.
What can happen
The lithium battery in the recalled Charge Case Accessory can overheat, posing a fire hazard.
The fix
Consumers should immediately stop using the recalled Charge Case Accessory and contact Humane to receive a full refund or free replacement. Consumers will have the option to receive a refund or a replacement Charge Case Accessory. Consumers who purchased the Charge Case Accessory will receive a $149 refund, while consumers who purchased the Charge Case as part of the Ai Pin Complete System will receive a $129 refund. The approved replacement Charge Case Accessory will be available in approximately 3 to 6 months. Consumers should dispose of the product in accordance with any local and state laws, and not in the trash.
Incidents and where it was sold
- Incidents
- The firm has received one report of a charge case overheating and melting during charging. No injuries or property damage have been reported.
- Sold at
- Online at humane.com from November 2023 through May 2024. The Charge Case Accessory was sold with the Humane Ai Pin Complete System for between $700 and $800 and sold separately for about $150.
Related pages
Questions and answers
What should I do with the recalled humane charge case accessory for ai pin?
Consumers should immediately stop using the recalled Charge Case Accessory and contact Humane to receive a full refund or free replacement. Consumers will have the option to receive a refund or a replacement Charge Case Accessory. Consumers who purchased the Charge Case Accessory will receive a $149 refund, while.
What is the hazard?
The lithium battery in the recalled Charge Case Accessory can overheat, posing a fire hazard.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.