Johnson Health Tech North America Recalls Matrix-Brand Training Cycles Due to Fall Hazard
Recall 25109 · Jan 30, 2025 · Johnson Health Tech North America
12,885
units affected
12,885
units affected
Facts
- Recall number
- 25109
- Date
- Jan 30, 2025
- Company
- Johnson Health Tech North America
- Units affected
- 12,885
- Product
- Matrix-brand Training Cycles
- Remedy
- Repair
- Hazard
- Falls
The product
This recall involves certain Matrix-brand Training Cycles models CXP-03, CXC-02, CXM-03, CXV and CXM-02. The recalled products have adjustable saddles and handlebars with an aluminum rear flywheel and a magnetic resistance system. They have matte black steel frames, forged steel cranks, dual-sided SPD pedals, four leveling feet and two transport wheels. "Matrix" is printed on the side. The model and serial numbers are located on a label on the lower rear area of the cycle frame. Recalled cycles have a serial number that contains a serial prefix of FC32, ZFC32B, FC33, FC36, FC29D or FC27. Model (Serial Prefix) Example Serial Numbers CXC-02 (FC32) FC32210900001 CXC-02 (ZFC32) ZFC32B240600001 CXM-02 (FC33) FC33210800001 CXM-03 (FC36) FC36240300001 CXP-03 (FC29) FC29D240600001 CXV (FC27) FC27210700001
What can happen
The training cycles' adjustable seat can unexpectedly lower while in use, posing a fall hazard to the rider.
The fix
Consumers should immediately stop using the recalled cycles and contact Johnson Health Tech North America Inc. to schedule a service technician to install a free repair kit.
Incidents and where it was sold
- Incidents
- The firm has received 63 reports of seats unexpectedly lowering, including two reports that users fell off the cycle when the seat lowered. No injuries have been reported.
- Sold at
- Sold primarily to commercial fitness facilities, both by JHTNA directly and through third-party distributors, from January 2021 through October 2024 for between $2,530 and $7,305.
Related pages
Questions and answers
What should I do with the recalled matrix-brand training cycles?
Consumers should immediately stop using the recalled cycles and contact Johnson Health Tech North America Inc. to schedule a service technician to install a free repair kit.
What is the hazard?
The training cycles' adjustable seat can unexpectedly lower while in use, posing a fall hazard to the rider.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.