Johnson Health Tech Recalls Matrix ClimbMills Due to Fall Hazard (Recall Alert)
Recall 17715 · Nov 29, 2016 · Johnson Health Tech
10,500
units affected
10,500
units affected
Facts
- Recall number
- 17715
- Date
- Nov 29, 2016
- Company
- Johnson Health Tech
- Units affected
- 10,500
- Product
- Matrix ClimbMills
- Remedy
- Repair
- Hazard
- Falls
The product
This recall involves Matrix ClimbMill stair-step exercise machines with the following frame serial numbers: Serial Numbers CS17111100102 - CS17120901766 CS21130800080 - CS21130500062 CS22130602881 - CS22130602863 CS23130800001 - CS23140703749 CS23B131100001 - CS23B140701050 CS24140700001 - CS24150702803 CS24C140800001 - CS24C150200900 CS24H150100001 - CS24H150500049 Only ClimbMills that have a right handgrip with the words "STOP" and "Pause" printed on them are included in this recall. The frame serial numbers are located on the bottom front of the base near the power switch. The ClimbMills are black and gray with Matrix printed on the side of the machine. These four-step exercise machines are used in commercial fitness facilities such as health clubs, hotels, apartment complexes, rehabilitation centers, schools, and municipal facilities.
What can happen
The stop/pause controls on the right handgrip can malfunction, posing a fall hazard to the user.
The fix
Consumers should immediately stop using the recalled ClimbMills and contact Johnson Health Tech North America to schedule a free repair. Johnson is contacting purchasers of the recalled ClimbMills directly.
Incidents and where it was sold
- Incidents
- The firm has received 19 reports of incidents involving the stop/pause handgrip malfunctioning, including eight reports of injuries such as scrapes, bumps and a shoulder dislocation.
- Sold at
- Johnson Health Tech North America and its commercial fitness equipment dealers nationwide from December 2011 through September 2015 for between $8,000 and $13,000.
Related pages
Questions and answers
What should I do with the recalled matrix climbmills?
Consumers should immediately stop using the recalled ClimbMills and contact Johnson Health Tech North America to schedule a free repair. Johnson is contacting purchasers of the recalled ClimbMills directly.
What is the hazard?
The stop/pause controls on the right handgrip can malfunction, posing a fall hazard to the user.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.