Konica Minolta Recalls Printers Due to Fire Hazard
Recall 12717 · Feb 2, 2012 · Konica Minolta
8,430
units affected
8,430
units affected
Facts
- Recall number
- 12717
- Date
- Feb 2, 2012
- Company
- Konica Minolta
- Units affected
- 8,430
- Product
- Konica Minolta Printers
- Product type
- Printers
- Remedy
- Replacement
- Hazard
- Fire
The product
This recall involves four desktop models of laser color printers: Magicolor 4750DN, Magicolor 3730DN, Bizhub C35 and Bizhub C35P. Model numbers are located on the plate attached to the side of the printer as well as the bottom of the front door. The printers are dark and light gray in color and have "Konica Minolta" printed on the top of the front door.
What can happen
The printers can short circuit and overheat during use, posing a fire hazard.
The fix
Consumers of Magicolor 3730DN and 4750DN should stop using the printers immediately and contact Konica Minolta to schedule a free replacement. Consumers of Bizhub C35 and C35P will be visited by an authorized service agent for repair and replacement of the faulty component.
Incidents and where it was sold
- Incidents
- The firm is aware of two reports of the printers overheating. No injuries have been reported.
- Sold at
- Various value-added resellers, direct retail sales and authorized Konica Minolta dealers from June 2010 through March 2011 for between $900 and $3,500.
Related pages
Questions and answers
What should I do with the recalled konica minolta printers?
Consumers of Magicolor 3730DN and 4750DN should stop using the printers immediately and contact Konica Minolta to schedule a free replacement. Consumers of Bizhub C35 and C35P will be visited by an authorized service agent for repair and replacement of the faulty component.
What is the hazard?
The printers can short circuit and overheat during use, posing a fire hazard.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.