Krankcycle by Matrix with Detachable Seat Recalled by Johnson Health Tech Due to Fall Hazard
Recall 13250 · Jul 25, 2013 · Johnson Health Tech North America
2,200
units affected
2,200
units affected
Facts
- Recall number
- 13250
- Date
- Jul 25, 2013
- Company
- Johnson Health Tech North America
- Units affected
- 2,200
- Product
- Johnny G. Krankcycle® by Matrix
- Product type
- Exercise Machines/Equipment
- Remedy
- Repair
- Hazard
- Falls
The product
This recall involves all Johnny G. Krankcycles® by Matrix with detachable seats that can be removed from the frame by lifting up on the seat. The Krankcycles have handles that the user turns in a circular motion for cardio exercise. Consumers can use the machine in a seated or standing position. The Krankcycles measure about 57 inches tall by 27 inches wide by 42 inches long. They are black and silver-colored. "KRANKcycle" and "Matrix" are printed on the machines.
What can happen
The seat can unexpectedly detach from the Krankcycle's frame during use, posing a fall hazard to users.
The fix
Consumers and exercise facilities should immediately stop using the recalled Krankcycles and contact Johnson Health Tech North America to schedule a free repair, which consists of a service technician permanently bolting the seat to the frame or removing the seat for which the consumer will receive a refund. This includes any Krankcycles sold online.
Incidents and where it was sold
- Incidents
- Two injuries from falls when the seat detached have been reported, including one report of broken ribs and one report of a back injury requiring surgery.
- Sold at
- Johnson Health Tech to consumers, health clubs, military facilities, physical therapists, public parks facilities nationwide and they were also sold on various websites, including www.bike-on.com, from January 2008 through January 2012 for between $2,200 and $2,700.
Related pages
Questions and answers
What should I do with the recalled johnny g. krankcycle® by matrix?
Consumers and exercise facilities should immediately stop using the recalled Krankcycles and contact Johnson Health Tech North America to schedule a free repair, which consists of a service technician permanently bolting the seat to the frame or removing the seat for which the consumer will receive a refund. This.
What is the hazard?
The seat can unexpectedly detach from the Krankcycle's frame during use, posing a fall hazard to users.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.