Lenovo Recalls ThinkPad Laptops Due to Fire Hazard
Recall 18094 · Feb 6, 2018 · Lenovo
78,000
units affected
78,000
units affected
Facts
- Recall number
- 18094
- Date
- Feb 6, 2018
- Company
- Lenovo
- Units affected
- 78,000
- Product
- ThinkPad X1 Carbon Laptops (5th Generation)
- Remedy
- Repair
- Hazard
- Fire
The product
This recall involves 14-inch ThinkPad X1 Carbon 5th Generation laptops. They were sold in silver and black. The product name "5th Generation Lenovo ThinkPad X1 Carbon," the machine type 20HQ, 20HR, 20K3 or 20K4 and the serial number or S/N are printed on the bottom of the laptop. Laptops manufacture dates from 16/12 through 17/10 (for December 2016 through October 2017) are included in the recall. The manufacturing date codes can be found on the bottom of the laptop.
What can happen
An unfastened screw can damage the battery causing ovearheating, posing a fire hazard.
The fix
Consumers should immediately visit https://support.lenovo.com/X1C_5GEN_RECALL to see if their laptop is included in the recall and for assistance in locating the nearest authorized repair center for inspection and repair. If the laptop is included in the recall, stop using it immediately.
Incidents and where it was sold
- Incidents
- There have been no reports of overheating in the United States.
- Sold at
- Lenovo.com, CDW, Insight, Connection, Zones, and to other PC resellers from December 2016 through November 2017 for between $1,100 and $2,600.
Related pages
Questions and answers
What should I do with the recalled thinkpad x1 carbon laptops (5th generation)?
Consumers should immediately visit https://support.lenovo.com/X1C_5GEN_RECALL to see if their laptop is included in the recall and for assistance in locating the nearest authorized repair center for inspection and repair. If the laptop is included in the recall, stop using it immediately.
What is the hazard?
An unfastened screw can damage the battery causing ovearheating, posing a fire hazard.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.