Lexmark International Recalls Specialty Printers Due to Fire Hazard
Recall 25090 · Jan 16, 2025 · Lexmark International
43,510
units affected
43,510
units affected
Facts
- Recall number
- 25090
- Date
- Jan 16, 2025
- Company
- Lexmark International
- Units affected
- 43,510
- Product
- MS725dvn and MX725adve Specialty Printers
- Remedy
- Repair
- Hazard
- Fire
The product
This recall involves Lexmark specialty printers, models MS725dvn and MX725adve, used to print on paper, vinyl signs, banners and other plastics. The model numbers are located on the top cover and door of the printers. Model MX725dvn has a large multifunction sorter on the top of the printer. The printers have a white front and black top and sides. The front of the printers is marked with "Lexmark" in black and the green Lexmark logo.
What can happen
A metal part inside the printer can dislodge, posing a risk of fire.
The fix
Consumers should immediately stop using the recalled printers and contact Lexmark to receive a free repair part. The repair part snaps into the unit inside the rear access panel.
Incidents and where it was sold
- Incidents
- The firm has received two reports of the printers overheating including one reported fire. No damage or injuries have been reported.
- Sold at
- Online at lexmark.com, CDW Logistics, Tech Data Product Management Inc. and Insight Direct USA Inc. from June 2018 through November 2024 for between $1,000 and $4,200.
Related pages
Questions and answers
What should I do with the recalled ms725dvn and mx725adve specialty printers?
Consumers should immediately stop using the recalled printers and contact Lexmark to receive a free repair part. The repair part snaps into the unit inside the rear access panel.
What is the hazard?
A metal part inside the printer can dislodge, posing a risk of fire.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.