Microsoft Recalls AC Power Cords for Surface Pro Devices Due to Fire, Shock Hazards
Recall 16089 · Feb 2, 2016 · Microsoft
2,250,000
units affected
2,250,000
units affected
Facts
- Recall number
- 16089
- Date
- Feb 2, 2016
- Company
- Microsoft
- Units affected
- 2,250,000
- Product
- AC Power cords
- Product type
- Power Cords
- Remedy
- Replacement
- Hazard
- Fire
The product
This recall involves AC power cords sold with Microsoft Surface Pro, Surface Pro 2 and Surface Pro 3 computers before March 15, 2015. Surface Pro and Surface Pro 2 devices have a black case with the product name on the back of the device toward the bottom. Surface Pro 3 computers have a silver case with "Windows 8 Pro" on the back of the device under the kickstand. This recall also involves accessory power supply units that include an AC power cord sold separately before March 15, 2015. The recalled power cords do not have a 1/8-inch sleeve on the cord on the end that connects to the power supply.
What can happen
The power cords can overheat, posing fire or shock hazards.
The fix
Consumers should unplug and stop using the recalled power cords and contact Microsoft for a free replacement AC power cord.
Incidents and where it was sold
- Incidents
- Microsoft has received 56 reports of AC cords overheating and emitting flames and five reports of electrical shock to consumers.
- Sold at
- Microsoft stores, Best Buy, Costco and other stores nationwide, and online at www.microsoft.com, from February 2013 through March 15, 2015 for between $800 and $2,000 for the Surface Pro computer and between $64 and $80 for the power supply unit sold separately.
Related pages
Questions and answers
What should I do with the recalled ac power cords?
Consumers should unplug and stop using the recalled power cords and contact Microsoft for a free replacement AC power cord.
What is the hazard?
The power cords can overheat, posing fire or shock hazards.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.