Moen Recalls Flo Battery Back-Ups for Flo Smart Water Monitors Due to Fire Hazard
Recall 23178 · Apr 13, 2023 · Moen
10,000
units affected
10,000
units affected
Facts
- Recall number
- 23178
- Date
- Apr 13, 2023
- Company
- Moen
- Units affected
- 10,000
- Product
- Flo Smart Water Monitor Lithium-Ion Battery Back-Ups
- Remedy
- Refund
- Hazard
- Fire
The product
This recall involves the Flo Smart Water Monitor Lithium-Ion Battery Back-Ups. The Flo Water Monitor Battery Backup device was an optional add-on accessory that could be purchased separately to extend certain features of Moen's Flo Smart Water Monitor and Shutoff in the event of a power disruption. Only the battery back-up is being recalled. The dark gray rectangular battery has the FLO logo printed on the lower right-hand side. A sticker showing the status of the light on battery is printed on the lower left-hand side as well as model number 920-001.
What can happen
The lithium-ion battery back-up can overheat, posing a fire hazard.
The fix
Consumers should immediately unplug and stop using their recalled battery back-up and contact Moen for instructions to disable their battery back-up before disposing of the unit in accordance with applicable laws for the disposal of lithium-ion batteries.
Incidents and where it was sold
- Incidents
- There have been three reports of backup batteries that have overheated and caught fire. No injuries have been reported, but minor property damage has been reported.
- Sold at
- Lowe's, The Home Depot and other stores nationwide and online including at Amazon.com from August 2019 through November 2022 for about $250 for the battery.
Related pages
Questions and answers
What should I do with the recalled flo smart water monitor lithium-ion battery back-ups?
Consumers should immediately unplug and stop using their recalled battery back-up and contact Moen for instructions to disable their battery back-up before disposing of the unit in accordance with applicable laws for the disposal of lithium-ion batteries.
What is the hazard?
The lithium-ion battery back-up can overheat, posing a fire hazard.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.