myStromer Recalls Electric Bicycles Due to Crash and Injury Hazards (Recall Alert)
Recall 19729 · Mar 19, 2019 · myStromer
195
units affected
195
units affected
Facts
- Recall number
- 19729
- Date
- Mar 19, 2019
- Company
- myStromer
- Units affected
- 195
- Product
- Stromer ST5 electric bicycles
- Remedy
- Repair
- Hazard
- Crash risk
The product
This recall involves all Stromer ST5 pedal-assist electric bicycles. They were sold in a black or gray aluminum frame. The e-bikes have hydraulic disc brakes, an integrated lithium battery located inside the down tube, a motor on the rear hub and a three-button switch on the handlebars. Stromer is printed on the top tube of the bicycle frame and on the seat and chain guard. ST5 is printed on the downtube. Vehicle Identification Number (VIN) TBNST5S700SJA0001 through TBNST5S700SKF0065 is etched on the bottom of the right-side chainstay.
What can happen
The bicycle stem can break, posing crash and injury hazards to the rider.
The fix
Consumers should immediately stop using the recalled bicycle and take it to an authorized Stromer dealer for a free repair. myStromer is contacting all known purchasers directly.
Incidents and where it was sold
- Incidents
- myStromer has received one report of a stem breaking. No injuries have been reported.
- Sold at
- Stromer authorized dealers nationwide from April 2018 through February 2019 for about $10,000.
Related pages
Questions and answers
What should I do with the recalled stromer st5 electric bicycles?
Consumers should immediately stop using the recalled bicycle and take it to an authorized Stromer dealer for a free repair. myStromer is contacting all known purchasers directly.
What is the hazard?
The bicycle stem can break, posing crash and injury hazards to the rider.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.